Vicibox Center is an all-in-one marketing automation software solution that enables you to build personally-targeted campaigns in minutes. Save time and increase effectiveness through automated communication flows. Reach each customer and lead with messages that appeal to their personal needs and build stronger, more loyal relationships.
The smartest solution to upsell and cross-sell to existing customers. Engaging customers and convert them into additional revenues.Read More
Auto Reminder is an automated campaigns that allow you to auto schedule voice messages in relation to a specified date and time.Read More
Manage voice broadcasting campaigns easily with pre recorded messages or the text-to-speech feature.Read More
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Also known as a PBX, Unified Communications System or business phone system, a PBX acts as the central switching system for phone calls. All calls from Live on Support server will be routed to your PBX server.
Auto dialers play recorded messages to caller and route live calls to agents, and skip non-serviceable or busy numbers. It keeps sending calls on pre-selected dialing speed.
Anticipating the number of free agents and the drop rate, the average ring and talk time, Live on Support speeds up and slows down the dialing ratio to maximise the agent talk time and minimises drop rate. Works best for large campaigns with more than 6 agents.
Once the call is connected the system will check silence detection and once it will detect human voice it will play the pre-recorded message to the customer.
Auto dialer skips voicemails and answering machines and only connects with live callers.